This is a well developed course. Half online and half face to face training. The trainer was good, gave us too many personal anecdotes which I found irritating however some people like that sort of thing and she had a good pace. Rushed the bleeding section so it was confusing. I feel the BH Company could have spent more providing a decent venue and lunch for those involved. Given most of their employees are on just over average wages and spending their day off in training without pay. It is shoddy treatment not sure how BH claim to be a top 10 employer with so much unpaid out of hours time spent on their training courses - bring your own coffee too and buy your own petrol.