I needed something in a hurry that wasn't available locally, so found this site offering next working day delivery if ordered before 2pm. This was backed up by the checkout page showing I was paying for "DPD/ParcelForce", both of which are next day couriers, so I placed the order. However, it was actually sent by Royal Mail 1st class, a service that only "aims" to deliver next working day. Indeed, my order placed on a Friday morning that should have come Monday didn't arrive until Tuesday. I contacted support who apologised and confirmed it was sent Friday afternoon, but I find it very misleading to advertise and sell a next day courier service but then use a different option that can't promise the same level of service.