We waited until our plumber had fitted the units before completing this survey. The product seems to be of good quality, although in the opinion of our fitter the cistern supplied should it fail in the future would not be straightforward to replace such as some on the market. Communications with your sales team were variable. Accepted that some items had to come back into stock, promised delivery week commencing 29th August but did not receive until a week later following some prompting and missed original fitting date. There seemed to be some disconnect between the Sales Team and the warehouse as to what was available and when the order would be sent out (promised 30th August despatch from your premises but when prompted on 1st and 3rd September we were told some items short of delivery). This however was swiftly rectified on 5th September and full delivery was achieved. Units received in good condition, well packed and protected on pallet.