I ordered 2 items, a radiator and a worktop. The radiator turned up a day later than I had been informed it would, due to Parcelforce not collecting it until the day it was supposed to be delivered. That was a day lost having to wait for the delivery, but as it turned out, the delivery of the worktop took longer than I'd expected. The first worktop sent was completely the wrong one so the driver took it back. He returned the next day with the correct one, but after he'd gone, I realised there were no edging strips. I rang Rubberduck, spoke to Ashley who said he'd get some delivered the next day. The driver arrived for the 3rd day in a row, with the edging strips in a bag and I decided to check them before he left. I'd ordered a grey worktop, the edging strips were black. The driver phoned his manager and I was told that the edging strips were the correct ones for the worktop, I could return them and they would send some grey ones but they couldn't guarantee they would be a match. I'm not normally picky but the black ones didn't match either so I decided to risk it and asked the driver to take them back. A few days later, I received a set of edging strips in the post which are a perfect match for the worktop - so the black ones weren't the right ones after all! Rubberduck don't supply the worktops themselves, they are sent direct from their supplier so it would seem harsh to blame Rubberduck, but given that my order had only consisted of two items and the time it took for it to be delivered correctly has made me very reluctant to order from them again.