I am Ann-Maries husband - I ordered several things for a shower unit I was having put in a bedroom with: shower, toilet, sink, etc these things all came on a large vehicle and they arrived without problems. The problems started because I also ordered adhesives which were sent separately of which I wanted 3 Stixall (because this can be used in wet conditions) and 3 Everbuild general-purpose adhesives (which you must use in clean and dry conditions). RD sent these by post. They sent 6 general-purpose adhesives. I rang RD and they wanted pictorial proof of the adhesives they sent, which I did and they said they would send out the correct adhesives and I was to send back the other adhesives when they arrived. This meant I had to lose two days of the time I had allocated to get the work done. What was worse was that the people who had been given the responsibility to send the replacement adhesives back to me did not check the order and they sent me 6 stixall adhesive and NO general-purpose adhesive. More time wasted! As I live out in the country I then had to take a trip into town to get the general-purpose adhesive. Not funny RD.