Good communication when I was having an issue, and they even went so far as sending me a couple free valves (worth a pound or two each) but as soon as I made it clear I wanted a refund for my original purchase the communication dried up RSF Bathrooms were quick to respond to my original feedback (the paragraph above), saying on the 6th March "I do apologise you've had that experience with us, and we appreciate the feedback. We'll be issuing you with a gift voucher to use at multiple high street stores next week." Nothing has been received at this end, but perhaps it has been lost in the post...