Under no circumstances get insurance from this company as they just don’t want to pay out or provide a courtesy car even if you pay for that extra. 19th December severe gales had started to bring down trees, on my way back from work on a country lane a tree had fallen onto a fence line and took my passenger wing mirror off, within minutes other cars had hit the same tree (difficult to see). I tried phoning the insurance after 5pm (I work full time and long hours) and couldn’t get hold of anyone, I was then able to speak to someone on 27th December where the lad on the phone couldn’t commit to what date they’re own garage could do the repairs so said I could sort my own garage out (I didn’t need the car as I was on leave) so I organised it with Hyundai and they would provide me with a courtesy car, I advised the lad on the phone I had booked it in for 5th January and I would get it back by 6th January, all I had to do was to get Hyundai to email a quote through so they’re engineers at RSA could confirm to go ahead. I turn up at Hyundai on 5th January to find out RSA engineers just didn’t bother to approve the quote, Hyundai tried to phone them to sort out and they still wouldn’t confirm to go ahead. I phoned RSA whilst at Hyundai to ask why they couldn’t approve the work, it’s a full mirror and a tiny dint in the car door, were not talking about £10000s it would’ve have come in at just over £1000, it took another week of me having to chase up what was going on and that I needed a courtesy car. That email from RSA engineers never arrived. I emailed yet again saying it clearly isn’t working so RSA needed to sort it with their own garage, they agreed that a garage would be in touch and that I would get a courtesy car. A mobile garage phoned me asking for photos of the damage (I had already sent photos to the insurance at the beginning of January) and that they would come to my house, which was great and when I asked when are they doing the work, it would be at least another 2 weeks. This wasn’t good enough, so I had to contact the insurance again explaining that it’s going to be at least another 2 weeks and that they need to be providing a courtesy car. At the end of January the insurance decided to write to me to explain that as my car is road worthy they won’t be providing a courtesy car (bearing in mind that my car still isn’t fixed and won’t be fixed until after 16th February). I have seen bumpers damaged and within days the insurance company have provided a courtesy car but clearly they wasn’t insured by RSA. God help anyone who has had more damage of their car because you won’t get a courtesy car and it takes a minimum of 2 months to get repaired. It’s just sheer luck a cyclist hasn’t been taken out or when trying to leave the M6 motorway at junction 31a there hasn’t been an accident, its bad enough round there due to how busy it is and then put someone without a mirror in the mix is just pure stupid. My car insurance, my husband’s car insurance and home insurance is due shortly for renewal and I can absolutely confirm that we won’t be insuring again with this company as I can’t understand what we have paid for because it certainly isn’t for a courtesy car or customer service and then I’ll have the pleasure of paying £250 excess. If anything can come from this review it encourages people to look elsewhere for insurance and I have helped saved you the weeks of horrendous customer service and lack of responsibility.