I was in a collision earlier this month which resulted in my vehicle being written off by the other driver. Thought everything was really efficient to begin with, contacted within hours of the collision having happened and getting a lease car a couple of days later. That was the good start. In subsequent weeks following I was contacted with the valuation figure, accepted and I am currently waiting for the claim to be finalised. On Tuesday I received a message from the lease company that the lease car is out of agreement and I have spent days trying to get any kind of contact with the insurer, that has been seemingly impossible. Turns out they had ended the lease agreement last Thursday and I was not informed until after that fact this had happened. Leaving me in a position where it seemed the vehicle had been stolen because they had cut off the arrangement without informing myself or any kind of contact. Horrible position to have left anyone in. Impossible to get through to, constantly going round in circles, passed through to the wrong department, cut off and told they are too busy to deal with myself and i have had to return the vehicle with my claim still open. Would not recommend as this has been the most infuriating, impossible experience and now I am without a vehicle as a result of a no fault accident on my part. Still not receiving an outcome from a call I had earlier today and left in the lurch over something that was the other driver's fault to begin with. Livid to say the least and still waiting to hear back from someone.