Not impressed and will not use again. Ordering was easy. When items delivered they were left outside even though I answered the door, no assistance to bring them into my entrance hall. Their toilets do not come with any instructions for fitting, when called customer services, I am informed that a plumber will know what to do. Now for an experienced diy customer, fitting the toilet did not require instructions, however, to check the fitting for the cistern instructions would be good to check correct procedure. Email sent to use a website but not for the purpose requested. So unless you use a trade person don’t bother buying from them