"Before our 7-week trip to New Zealand, Australia, Singapore and Vietnam, James helped us with the itinerary and flight booking. The process was smooth and we found the price competitive. We also found the communication from James timely and informative. Despite the complexity of movimg between cities and countries, the trip went very smoothly. On the last day in Vietnam, the local check in agent insisted that the flight reference number was wrong and had to be re-issued by the booking agent, even though it had only been a time change of 10 minutes, from our point of view. it was 11pm in Vietnam, and the check in was closing in 10 minutes. We rang Roundtheworldflights and thankfully Stuart took our call. He explained that the process would normally take 20-30 minutes but would do his best. Within a short while we could see the check in agent was processing our boarding passes. What a relief! Thank you very much for handling our emergency request. You may not have felt it so much but, in a place like Ho Chi Minh City, it was a true lifeline!"