I ordered 2 threaded stem casters with nuts , they arrived ok and was very pleased with everything. Now comes the downfall I wanted to order two more your website kept sending me all over the place so decided to ring you direct, the person I spoke to was so unhelpfull that I decided to contact you ,with my order by E-mail, well, paid for the order and the items delivered today are wrong, (not threaded stem) needless to say I tried Amazon who are sending me what I want with no hassle or stress. I will be sending back the wrong items you sent and you can reimburse me for the money spent., if you had maneged to complete a straight forward order as you did my first one you would have been given 5 stars ...thank you Michael Reeves.