Very disappointed. Would never order from this company again. Very poor communication throughout. A generic email is sent to acknowledge they will answer within 48 hours. Unable to speak to anyone on the phone, answer message states no calls will be answered. I ordered a chest of drawers, and concerns started when the courier company sent a text to advise of a delivery date and time (part of the time had already lapsed when the text was sent). It proved extremely difficult or impossible to contact them to re-arrange, and I never heard from them again. I had to communicate by email to Roseland who apologised and said they would look into this. I decided to cancel my order and request a full refund. This was accepted, but emails from Roseland said I had to wait until they had "confirmation that it is indeed coming back, we will process your refund". No idea when that would be and they gave me no idea when that would be. I paid through Paypal and lodged a complaint, and finally and quickly, I have now received my money back.