I ordered two bedside tables via their website and they were both delivered damaged. I provided Roseland with photos of the damaged items and they offered a replacement. They were very quick to pick up the damaged items but only delivered one of the replacement items the following week. And for a period of one week, they kept saying the second item would be delivered 'tomorrow' but it never happened. They kept blaming DPD but DPD assured me that Roseland had only requested one replacement. I raised a complaint and they agreed to issue a refund but no consideration was given to the distress and inconvenience caused to me such as having to re-pack the damaged items, stay home waiting for them to pick them up, make myself available again on a different day only for them to deliver one replacement item and then stay at home again for them to pick up the single item they delivered. Despite spending time detailing my complaint and the unnecessary stress and inconvenience they caused me, Lesley refused to consider any compensation for that. Her responses to my complaint showed a complete lack of care and understanding. Items shouldn’t be delivered damaged, so the mere fact that they were causes unnecessary distress and inconvenience because the consumer has to go through efforts which are above and beyond what’s expected from a typical purchase in order to put things right but they didn’t seem to be able to grasp this concept. Worryingly, Lesley also confirmed that Roseland aren’t part of the Furniture Ombudsman so there’s no dispute resolution scheme consumers can go to have recourse to justice. I won’t be purchasing from Roseland ever again and instead I’ll use a furniture shop that is part of a dispute resolution scheme so that in case something goes wrong I can be treated fairly and compensated appropriately.