ROOFLIGHT ONLY LASTED 5 YEARS & 9 MONTHS The rooflight we purchased from Glazing Vision has failed in less than 6 years. The sealed glass unit is now letting in moisture which means that it is fogged with condensation and water droplets, our view is always cloudy! Now that it is no longer sealed it will also have lost its thermal properties. This specific rooflight has no moving parts and is not subject to wear and tear - the failure here is with a component part/manufacture process. Regardless of any warranties, we purchased the rooflight from Glazing vision in 2010 fully and reasonably anticipating that it would last in good condition, performing as per your specification, for many years into the future. Whilst we happy accept that there will be variances in lifespan for products such as this (according to local environments and conditions) life expectancy for a glass rooflight is significantly more than the 5 years and nine months the one in question has achieved. You make many statements about the quality of your products and we chose a rooflight made by Glazing Vision to ensure the durability and lifespan of our purchase. However we have not received a high performance rooflight that meets our realistic expectations. Despite several phone calls and numerous communications you now decline to return calls or answer email. Your most recent message states that our warranty expired last year (2015) and the only option is to buy a new one. This is not an acceptable response. The product is not of satisfactory quality, not fit for purpose and needs to be repaired or replaced. Failure to respond to this matter seems to suggest that Glazing Vision think its is acceptable for product to fail in such a short period and that its an opportunity to make another sale rather than take a responsible approach to the quality of what has been supplied. Alternatively you should be telling/warning your customers that your products will only last 5-6 years?