Not really happy with customer service at present. My reasons for this have emailed them 3 times this week asking why they have over charged me an extra £3 on return postage. As on the invoice they sent me clearly states 2 options 1 being Track 48 charge of £3 to send back or option 2 pay your own postage. Which I did £3.69 . Expecting a full refund which clearly didn't happen leaving me £3 short of the original price paid for the dress! So now paid double the price of postage £6.69 instead of £3.69 ! For a repitical company of ROMAN don't think much of customer services over charging for refunds & no explanation as to why they have done this on return polices! Have no over complaints other than this!