Website, ordering and delivery all very good. Phone queries answered efficiently. Pre- programmed door and electronics did not work as I got another customers kit box. Instructions for manual programming were OK but not in a very logical order. Looks good and works well. It 'chatters' in strong winds and feels a bit flimsy. I would not keep anything valuable behind this door. You would need a stronger model for that. A few months in, the door failed to stop going up, causing strap and slat damage. This was deemed not to be a warranty claim! If it happens again, I will certainly persue this furthur.