Overall the service and products supplied were of outstanding quality. I chose to purchase the DIY door, for a self install. With a few issues (with my current frame, NOT the door), had the door fully fitted and working in 3 hours, with help from another person. Getting the limits for up and down can be fiddly, but once you work it out it goes quite smoothly. The manual was excellent, though some parts, could have been better pictured to prevent confusion, but with a technical mind and some common sense applied, worked it out eventually. I purchased the Somfy safety edge and alarm system also, which makes the electrical install easy to do yourself. Simply wired it into a fused spur unit, off the ring main in the garage. The control unit is easy to use. Its so nice being able to use the handset to open the door at the end of my lane, then drive straight in, saves getting wet in the rain, having to open the gates too. My old garage doors were big old wooden gates, and while in very good nick after 20 years use, needed replacing, Rollerdor was my first choice based on the reviews I'd read, and I'm glad it was. I would definitely recommend this company and their products, and would most certainly use them again in the future, have I the need to. See the attached pictures to see the change its made to my garage.