Horrendous experience from start to finish! Poor customer service to begin with as they do not ring back when they say! Took ages to book installation and then on the day nobody turned up!! Was assured that it would happen over a week later and we would be first appointment! 9am nobody 11am nobody, I ring at 1300 to be told they would be within the next hour, eventually turn up at 1600 just as getting dark, finished installation at 1900. Inspected the door in the daylight to find a couple of bricks had been chipped and the door was not sealed correctly! Rang again! Was told to send pics and they would look into it. Didn't hear anything back for almost 2 weeks until installer rings me to arrange to reseal and then he only did the outside! So finally after 6 weeks we are amazingly chased for payment, suddenly the customer service team are sharp and on the ball. So after wasting 2 days of waiting in for installation and very poor response, I hear you ask that I must have been given a decent discount for my inconvenience and their shoddy workmanship! Well....no! £50 off not even 10%. So if you can wait ages for installation and like bad customer service then use rollerdor, if not then....