The door was damaged when taken out of pack report it and fitted it damaged as old door was taken off. They asked if they could send someone to look at the damage and said there would be no charge involved. He came out said the damage was nothing to do with them said it was screws that were no where near the damage and they would not help. Then they have been trying to charge me for the person coming to look £100 ever since. I did not ask them to come out and when they said they wanted to come out I check twice on the phone and by email that there would not be a charge. Both times I was told there would not but still tried to get me to pay after. I will never use them again.