Good customer service, in terms of survey and quotation. There was an error with my order in that what I ordered was incorrectly delivered, but they accepted this was their error and offered to rectify immediately. Instead I accepted a discount on the agreed price. For this I would have rated them good or very good but I was disappointed in the standard of the fitting service. a lot of the pebble dashing around the door and override switch was damaged/ chipped off and no effort was made to rectify this damage. I would have expected them to fill the damage in with something to make the job look a lot neater. The door works well and looks good. Adrian Warrington.