The reason I have given only two stars is based on the product itself and specifically the motors. I have had numerous reports from customers of the motors forgetting their limits. I have had to go back to several doors I fitted where the customer reports the door over opening or closing. One motor failed and I had to replace it. For these reasons I took the decision not to sell any more of your doors. In terms of staff and helpfulness I am very pleased. I have always had good service and have no complaints. But in the end it is the product which matters most of all and I cannot day with confidence to any customer that it is a good product.