Rolab provided a great service. The item was received in a speedy manner and very well packaged. It works perfectly. I would caution anyone getting one for their child though! My daughter received hers for her 11th birthday after months of asking for one, and she was on it for 5 minutes, fell off and broke her wrist! After 4 weeks in plaster she is now tentatively getting back on it but I would advise any parent to also purchase wrist guards and other protective equipment! None of this is Rolabs fault though! They provided a great service and I would recommend them.