The garments were fine, one didn't fit but the jacket seems fine. But, we collected from the Swinfen shop which was empty of customers when we arrived, the lady at the desk was abrupt and unfriendly. She showed me to a changing room with no lights but did give me a small torch. She did not engage in any conversation and certainly didn't make me feel welcome, A man came in to serve and he did smile but obviously felt he couldn't chat. Another customer came in and he was also treated very curtly. We feel that we will not go back to the Swinfen shop after being Rohan customers for many years! The gentleman in the shop has always been very pleasant and helpful on past visits.