A really simple order placed via a telephone call with a very helpful chap, arrived within 2 days of my 4.30pm order, so very impressed. Used the Hex 45 for the first time at an event this weekend and have past on the companies details to 2 fellow vendors who are in need of a replacement and a first time purchaser. I am registered disabled however myself and my husband were able to put this up easily, the weights are a necessity if it is going to be windy, they give added peace of mind when leaving set up overnight at events. I would recommend this company and a hex45 if you need a good quality gazebo for outdoor events for your business.