I was most impressed by Daniel Burkey yesterday - not only did he arrive earlier than the agreed appointment (unheard of these days, many people don't realize it's insulting to keep others waiting), but I found your manner and attitude most professional and helpful. As I said on the phone to you later, I felt I was in good hands! As for you having negotiated to retain the full amount of the deposit from the latest tenants - well I am thrilled, to put it mildly, I had been anticipating some resistance, and not expecting the outcome you've achieved. I can only conclude that you must have excellent negotiating skills. Robert Ellis have been my letting agents for around eight years now. I have always found your company and employees to be very helpful and communicative, and to act in the most professional mannor