I viewed and filled in a application for a property and I was exchanging emails with a lady called Abbie Murphy. She was great help, gave me fast and straight to the point responses and I felt really comfortable asking her anything I was unsure of as she was very kind and helpful. I unfortunately had to withdraw my application due to personal reasons and she was very reassuring that it was fine and if I wanted to look for any properties again to email her. This made me feel confident to use Robert Ellis again and also email Abbie back when I do want ro start searching again.