Purchased a property through the Long Eaton branch and, though the process itself wasn't completely smooth sailing, we had the pleasure of dealing with Holly who went above and beyond throughout. Any enquiries we made were dealt with immediately and effectively by Holly. Same day replies to emails. Very flexible on timings and dates when visiting the property. We did have a wobble part way through the process which I'd have to put down as a miscommunication between the Seller and Robert Ellis. This is the only reason I haven't rated the review 5/5. However, this was in no way related to Holly and therefore overall I have to say I'm impressed and pleased with the customer service.