Neil
Ordered a TV, transaction was smooth, confirmation re despatch was efficient but here is where it all went wrong. Can't really fault RLR Distribution. However their chosen company they employ to deliver their products needs looking at. This particular order was handed to RPD 2 Man and this is where the problems began. They advised by text the product was being delivered the next day between 2pm and 8pm. This was not convenient so called the number on the text message as instructed however no answer to around 20 calls. They still attempted delivery and as nobody was in they left a calling card advising to call to re-arrange delivery (same number as per text) I called this number for around 6/7 days in a row (circa 20 calls per day) and still not a single answer. Eventually getting through to someone at this point l was advised that someone was in the area 2 days later and would be able to complete delivery. i decided to take the day off work to take delivery. The evening before I was sent a text to confirm delivery would take place the next day between. 1pm and 8pm. Sadly no delivery took place and once again nobody was on hand to take any calls. I wasted a whole days holiday waiting for RPD 2 Man to make a simple delivery. Not one phone was made by them to advise there was a problem and also none of my 10 calls between 6pm and 8pm trying to tack them down were answered. RPD 2 man are a shambles of an outfit so please be wary ordering if they are responsible for delivering your product!
7 years ago
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RLR DISTRIBUTION has a 4.3 average rating from 175 reviews

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