Spent £1600 on a Weber BBQ and accessories over the phone with a lovely lady Sarah who couldn’t have been kinder, more professional or better to deal with. I had difficulties completing the purchase however through no fault of Sarah’s and called back for help. Sadly I spoke to ‘AN OTHER’ and was disgusted by the response. Fortunately we sorted the problem out ourselves and are delighted with our purchase. So much so, we wanted to buy more accessories amounting to over £200 but we were reluctant to risk speaking to ‘AN OTHER’ again so placed the order online. Sadly, this order required amending so we needed to phone for help. Typically ‘AN OTHER’ answered and we were treated with rudeness and contempt yet again. A complete contrast from Sarah. As a result we have sourced other suppliers of Weber products and our previous high opinion of Riverside is damaged because of our experience of this person. Such a shame as otherwise we would have had so much good to write in this review.