The representative we dealt with was having a bad day. Firstly we were asked to pay extra for two additional days in Prague but we pointed out that the stated itinerary included two days in Prague. Secondly we were told that we had to pay an extra £50 for our transport to the airport as we were seven miles over the limit of 100 miles. When we said that there was no mention on the website of this limit the £50 was not added. Finally we asked about the possibility of staying at hotel the night before our flight and were offered two hotels at £65 per person per night. This was declined as we could find on "Holiday Extras" a double room in a good hotel for under £65 for two people. A disappointing experience.