Hi I’ve booked quite a number of cruises with your Company, both Ocean & River ones, but of late mainly Viking ones. Emma Taylor always provided excellent customer service in the past, but when she was unavailable on one occasion, I was put through to Erin. I’ve continued to contact Erin either by e-mail or phone since then. She always deals with my query or request for a future cruise very promptly in a friendly & efficient way. She has excellent customer skills. As I dealt with customer issues for some time in the motor trade, I know how important Customer Service is. Unfortunately in this day & age, this is far from common. We always fly from Manchester Airport for our Viking cruises. As they only use Scheduled Airlines, we have to fly via a gateway airport which is a pain to somewhere in Europe. My partner decided that when we take our next Viking Cruise on 6th April next year (WOR-27056), we’d fly direct from Heathrow. We booked the cruise on 9th February this year on this condition. Then Viking decided to fly us via another airport to Athens. I rang Erin immediately & said we were far from happy. She spoke to Viking & was told BA wanted a stupid supplement to fly direct from Heathrow. Luckily she managed to sort this problem out at an additional cost of £50p.p. A great result Erin!!! As much as we enjoy all our cruises, particularly with Viking for both Ocean & River Cruises, we do encounter problems. I invariably e-mail Viking to air our concerns on our return & to be fair, Viking do recompense for this. On our return last month from our Danube river cruise from Bucharest to Budapest (WOR-15143), we encountered very low water levels & were unable to sail out of Bucharest & into Budapest which was disappointing. Viking did take care of us though, so on this occasion, I decided not to e-mail them. I did speak to Erin on our return & mentioned our issues on this cruise. She took it upon herself to contact Viking about this. Not only has Erin secured $500 OBC for our April cruise (WOR-27056), she’s also secured a Silver Drinks Package on our Elbe cruise on 1st July,19 (WOR-25312). Well done Erin!!!