Great customer service; however due to the limited post-COVID stock, items may have not been accurately shown. We originally expected immediate stock for a piano but running out of stock our piano had indeed been not available prior to our purchase which is shown available in the next working day or week. One month later, the pianos arrived the central warehouse of Rimmers BUT we still cannot have the right one - mostly because of the, quite frustratingly, limited stock. More work should be done to really check which stock IS 100% in stock, every day, or which MAY run out of stock soon - the waiting time can also be a huge cost to some customers.