I am far from being a satisfied customer (109739) Ordered on Tuesday expected delivery by Thursday 18:00, still had not left Leyland at 16:00 on Thursday. Guitar arrived Friday afternoon however the quality of the lacquer finish around the rear cavity was defective and unacceptable. Rimmer returns responded "Looking at your photos I dont see anything unusual with this model of guitar. This isnt something that has come to us before or any issues with the lacquer. If you were to return the guitar for a replacement this would be the same around the cutout.” I know this guitar is not an expensive top of the range model however this kind of indifference is not acceptable. It is judgemental and uncaring. More important any new guitar should not have a finished defect. I wish to return it but I have been asked for the serial number to pass on to your supplier. I fear this will be a long drawn out process and contrary to your returns information/policy.