Horrible customer service experience. I ordered a guitar for my partner's 30th birthday and received the wrong model. The correct model went out of stock on their website, and they were never able to confirm whether they had it to replace what I'd received. After 24 hours I gave up and ordered elsewhere, and it was only after receiving photos of the guitar and serial number (which was tricky to get as my partner works from home!) that they initiated the return. They offered nothing to make it up to me, it's clear they don't care about future business as a customer. If you're unable to provide stock reports in these kinds of circumstances, you shouldn't be trading.