I ordered a piano stool for a Christmas present for my husband. It was meant to be delivered the next day but wasn't because a security check on my address needed to be done which I was only informed about on the next day even though the lady on the phone said she had tried to ring me the day before. She hadn't as I checked my phone log and there was definitely no call. The stool did arrive the day after that and I immediately noticed a large dent in the cardboard box which had been taped over. It looked like something heavy had been dropped on the box, and someone had just decided to cover it with tape. As I opened the box, whatever had made the dent had obviously pushed right down through the cardboard and ripped into the top of the piano stool, making it completely unusable. I immediately phoned Rimmers who were very apologetic and told me to take pictures and send it off to the returns department. Unfortunately there was no more in stock, so it couldn't be replaced. I did explain that I needed the return to happen quickly so the money could be refunded to enable me to try and source another stool but another day was wasted because the lady in returns told me she was waiting to hear when more stock would be in even though I had told her that I had already been informed there was no stock. This was now a Friday afternoon so the collection couldn't happen until Monday, and it wasn't until the following Thursday that the money was back in my account. The whole process had taken nearly two weeks and it is now too late to source another stool and get it delivered before Christmas, hence the one star review. I would've thought that a quick quality check of items being dispatched would be standard procedure but apparently not. The experience has put me off ordering from Rimmers again and I am so disappointed that they have spoilt my husband getting his Christmas present.