I phoned the company early on 23rd Dec to say our heating had broken down. They said someone would be able to come out between 11.00 and 12.00. They then rang to say it would be in the afternoon. At 4.00 I began to get worried, so rang them up and was told it would definitely be before 5.00. That was the last I heard from them. No one came, and no one answered my phone calls. So thankyou Righto, we’ve had no heating over Christmas. My advice to anyone thinking about hiring this firm - don’t. If they had only said they could not guarantee to come that day, I would have found someone else who could.