Rang at 7.30am advising that we had a water leak in the loft. Spoke to a really helpful lady who took all the details. I then received a call 10 mins later from a man to say it was being dealt with and I would receive a call soon. Hadn't heard anything by 11am so rang, was still waiting to be sorted. Got to 3pm and still heard nothing, rang again to be told my job had been refused and they were about to ring me!! No other option given. Luckily my Husband had identified where the leak had come from and we had turned the water off. We therefore had no heating or water all day. Googled another company and they came within an hour and a half and sorted it. I appreciate it is very near Christmas but service received today very poor and won't be using again job ref 5926547