I called for a leak, and the operator asked an amount of bank data which personally I am not comfortable with sharing on the phone. Still, I did set up the appointment, but the engineer showed up 4 hours late, while not answering any of my calls (and by the way, the number I was given to contact him, 03303334538, comes up as associated with other issues as related to timeliness and/or contract problems). In the meanwhile, I did call other companies and I realised that the quote from rightio was quite extortionate, more than twice as much the others, not even including the cost of the materials. I will not use this service again, and I will advise friends and colleagues against using it.