I made arrangements for someone to do an electrical safety check at my sons flat. I was so impressed with the ease of making the arrangement that I agreed to take out an insurance also. I provided my Home number, mobile number, my sons mobile number and my email address. I came home from work on the day of the appointment to a message on my answering machine from right asking me to call back. I spent 15 minutes on hold the first time, 17 minutes the second time only to be hung up on when my call was answered and 20 mins the third time when I was told that there was no cover for my appointment and it would be arranged for the next day when it was not convenient for me. I told them to cancel the appointment and I will also cancel my insurance . Having this sort of service before it has actually begun is not good and being put on hold for that time when I called did not fill me with hope of good service in the future should my son need a call out in an emergency.