My Boiler broke so had no heating.Was told would get phone call within the hour.Although the price was very expensive, I was pleased I was getting it sorted that day..4 hours later and after me ringing back several times & getting told I was getting call shortly & he was only 5 mins away from me I was eventually told no one was ringing me that day, it would now be next day. Why lie. Why not just tell truth in beginning.. I told them to cancel it. I had also taken a Care plan out which I have since cancelled. I am very upset I spent a afternoon getting nowhere but I have now sorted it at a considerable lower price!!