Booked a boiler service and was given a time slot of 12-2. No show so called customer services who said they would definitely be with me before 4. Received another call at 3.45 to say I would be the next job. I called the number they called on numerous times and no one picked up which was incredibly frustrating and then customer services would not pick up. Then no one turned up. A complete waste of a valuable days annual leave. A week later and I am still waiting for an apology. Oh sorry - 3 days later I did receive a message asking me to call them !!!! At my expense- I don’t think so. Very disappointed. I appreciate things can go wrong but the lack of contact was awful. I certainly won’t be using this company again. Very poor customer service.