I found you on line, when my electric boiler broke. Made contact sent engineer out who was very nice. We needed a new boiler so 2 days later the new one came and was fixed, the engineer had finished at 6 and drove away 15 mins later it was smoking and leaking!!!! So rang help line and explained what had happened, they tried to ring the engineer but his phone was turned off, so they rang back about 1 hr later to say it would be tomorrow. Then another new one was fitted to find out that we needed another new part !! So no hot water for over a week. Now we have to wait until Friday nor the new PART !!! So that's almost 2 weeks ! I would not recomend this company to anyone.