The plumbing engineer arrived as expected, looked for the leak -less than half an hour - informed me it couldn't be repaired all he could do was shut it down leaving me with no heating or hot water! Then I was charged £100.80 and he left 45 minutes after arriving. I an 71 years old and can ill afford to pay so much for a call out and look-see. I was told the price, but assumed that was for work carried out within an hour and extra for every half hour after - not just a call out fee. I immediately found a local plumber, who came out about 7pm no fee and is coming to replace the tank tomorrow. Don't use this company - phoned after their engineer left to protest at the price and was told someone would ring me back. I'M STILL WAITING, and the money has left my account. Disgusted that a company can be so money-grabbing! Mrs J Deacon