My combi boiler is broken and I am sitting in a house with no hot water or heating. It can't be replaced without some building work being completed. I had a booking today to remove the boiler so the builder can start work. The engineer has failed to attend. There has been no communication from this company as to what is going on and the bottom line is that they have no one to do the work that they promised to do. I have already had to take the afternoon away from my hospital job to wait for these people and I simply cannot take any more time away. As I write I have no idea how to get the heating back within a reasonable time frame. I would not recommend this service to anyone who actually needs a reliable booking.