Really helpful engineer, kept us informed of his arrival time. Also called again before arriving to give me technical advice to help stem the leak. Job was done efficiently and with a clear explanation of the problem, and tips for drying out the damaged carpet and floorboards. The office was very efficient, reassuring me that it would be attended to ASAP, my disabled wife is in the affected room, her comfort and wellbeing was treated with great consideration. Would not hesitate to recommend this business if I was unfortunate enough to need assistance in the future.