The service rift says it can assist with has been terrible. it started with filling all my information out over the phone then a month later i was contacted via email to verify the information was correct, to my surprise everything was wrong in what the asked in the email, so i've emailed rift twice with all the correct information to make sure they received my correct information, then waited 3 weeks no response. i've telephoned numerous times with the line saying busy so decided to login to my rift account out of curiosity & to my surprise nothing had changed, all the information on the form was all wrong, i've had to correct everything myself on the form. this is not the service i want to pay 30% of my refund to.