RIFT Tax Refunds Reviews

Name: RIFT Tax Refunds
Address: Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,, Ashford
Rating: 4.39

4.4 Rating 727 Reviews

84 %

of reviewers recommend RIFT Tax Refunds

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01233628648

Email:

info@riftrefunds.co.uk

Location:

Rift Ltd. 200 Eureka Park, Upper Pemberton, Kennington,
Ashford
TN25 4AZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing Still waiting for my refund after starting the process on 7th May 2023! Im always chasing updates, time and time again promised call backs, with no avail. Promised a call back for in the New Year... wheres my update and my refund? This isnt the first time ive used Rift for my rebate, but it will be the last!!!!!”

Helpful Report

Posted 3 months ago

“Rift accounting has provided a terrible service. They misinformed me about my tax status despite being provided all the relevant information. There are email records of this. Nettie and Dermot were next level unhelpful and essentially washed their hands of the errors they made that resulted in me having to pay significantly more tax. If I wanted a mess of my taxes then I could have done this myself for free, instead I paid them to make an even bigger mess of it. I am still trying to unravel the mess now with my 2023 tax return. Would avoid this company at all costs”

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Posted 4 months ago

“Quick and effective they do all the hard work very satisfied”

Helpful Report

Posted 11 months ago

“This business is going down the tunes, they've had my self assessments for months, chase you constantly to sign the contract then never get back to you, leave you to do all the chasing up and don't update the portals. Longest I have waited for a return the previous 10 years was max 2 weeks”

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Posted 1 year ago

“Great and professional service”

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Posted 1 year ago

“Been waiting a year and still had nothing. They chased me everyday to sign the contract but then haven't heard from them since unless I email them, which I do regularly asking for an update, they are then very slow to reply. They don't care once you've signed the contract. Wouldn't recommend these, I will use a different company next time or do it myself.”

Helpful Report

Posted 1 year ago

“Excellent service been with rift a while now and not once have I had any problems they do exactly what they say if not done sooner they are amazing 🤩”

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Posted 1 year ago

“I was in a bad situation with my tax returns with no idea how to resolve it but I spoke to rift & they helped me to the best of there ability to get my problem resolved, they where very friendly & helpful thanks to them I’m getting a nice return 10/10 for customer service & help”

Helpful Report

Posted 2 years ago

“Waste of time. They called me saying they gonna remove my claim from their system, as I work particulalry in one building. Senseless🤔”

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Posted 2 years ago

“I fully recommend using the RIFT service, there accountant's are helpful and friendly as I have claimed now two years in a row. I have also enjoyed extra money by recommending the service to my work colleagues and promoting RIFT online. The charges are 35% plus vat and it takes a couple months on average but its well worth it. Make sure you give them all the correct information and have P60s and wage slips available. Keep your advisor updated and everything should go smoothly. Bare in mind that making claims like this yourself is possible but very complicated and less likely to succeed against HM tax office claims department. So to use RIFT saves you all that hassle. Worth it...”

Helpful Report

Posted 2 years ago

“Excellent 100 per cent 😁👌”

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Posted 3 years ago

“It's all a waste of time I started a claim with rift gave all documents to them they made fake promises after a month on my claim they decide to call me and cancel my claim what a time waste”

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Posted 4 years ago

“How do you leave RIFT? How can you stop them acting as your agent? All they have done is taken any tax rebates I have had in full for the last 3 years and have not been any help whatsoever! Please help. Thanks”

Helpful Report

Posted 4 years ago

“Four months down the line and still no sign of a refund, still processing at HMRC. On HMRC site it says expect a reply 2 months ago!!! Not sure what is going on as I have to ring them for updates. Probably not Rifts fault hence 3 stars but I feel they could chase up and keep me informed better. Will probably use a different company next time.”

Helpful Report

Posted 4 years ago

“The service rift says it can assist with has been terrible. it started with filling all my information out over the phone then a month later i was contacted via email to verify the information was correct, to my surprise everything was wrong in what the asked in the email, so i've emailed rift twice with all the correct information to make sure they received my correct information, then waited 3 weeks no response. i've telephoned numerous times with the line saying busy so decided to login to my rift account out of curiosity & to my surprise nothing had changed, all the information on the form was all wrong, i've had to correct everything myself on the form. this is not the service i want to pay 30% of my refund to.”

Helpful Report

Posted 5 years ago

“My experience with Rift was long and unpleasant. Every step I took to making a claim, the less I was estimated. I was estimated around £500 in the beginning, then to be credited under £20. If you're thinking of using Rift, I'd get them to fill out all the paperwork and when you go to sign it, just download 'https://www.gov.uk/self-assessment-forms-and-helpsheets' and copy across the same information to do it yourself. Save you time and money!”

Helpful Report

Posted 5 years ago

“Would not use again terrible waited 5 months nearly with little contact from them had to keep chasing them up in the end I contacted Hmrc myself and delt with them persannily now they have sent me an email saying they havnt received a payment from me and they will be sending debt collectors round in 7 days if no contact is made. But I havnt received anything from rift saying we need money from me and + I went through hmrc by myself in the end apsolute joke do not advice to use rift at all”

Helpful Report

Posted 5 years ago

“A lot of problems during my experience with this accountant. Poor comunication: sometimes I waited weeks for an answer or I have being totally ignored. Also if some task are included on the contract I had with them they asked for extra money. Be always sure you red and understand the contract because they try shameless to ask for extra, always. They ignored mi instructions (change the address from RIFT office to my house) to keep the control of communication also after I ended with them and then they lost a letter from HMRC and left me on troubles. The quotation they give me for tax return (I am not trading at all on the last year) and close my LTD was £500. They are a waste of time and money. 04/06/18 I have been contacted from Rift to discuss the communication problem we had and they are trying to sort out all the outstanding items. I appreciated that.”

Helpful Report

Posted 5 years ago

Thank you for making us aware you have been unhappy Valerio and we are sorry for the lack of communication you have experienced. Our packages are detailed on our website, we do not have any hidden fees. Our Business Accounts team will get in touch with you soon to discuss your concerns and your individual circumstances in more detail.

Posted 5 years ago

“Top service thank you!”

Helpful Report

Posted 5 years ago

“RIFT! Seemed really quick, very helpful until claim is made, they were not really helpful during claim is on process, they did not actually inform me what is going on! I had to keep chasing for information. As soon as HMRC finalise the decisions to refund the tax back to RIFT account ( as a legal agent) and sends out the confirmation letter of tax refund, which is a clear cut process but RIFT never inform me about my refund is going to be made via cheque or direct deposit. After I received a letter from HMRC I called RFT to ask them about the money I entitled to. RIFT said it can takes up to 10 working days but it still not arrived yet! They could not answer me the alternative plans to satisfy my entitlement. It is more than 10 working days now. I am on my way to legal path. Not acceptable!!!!”

Helpful Report

Posted 6 years ago

Thank you for providing the feedback and I am sorry to hear you are unhappy Niraj. Once a claim is completed we normally have a bit of a wait and if we are unable to speak with our client on the phone then these timescales are on the documents we send to our clients. You would then only hear from us once the refund arrives or if there is a delay on the refund. The documents we send also clearly state ''We cannot submit your tax refund to HMRC until you reply. If you wish to be paid by bank transfer please contact us'' if you do not then contact us a cheque is automatically issued and this is what happened in your situation. Once the refund arrived we sent you a text to advise your payment was on it's way. My colleague would have advised that if you do not receive the cheque within 10 working days (excludes Sat, Sun & 2 bank hols recently) we would then assume the cheque was lost and be able to cancel without charging any administration fee. I hope this has provided some further clarity for you, but I will also contact you to discuss .

Posted 6 years ago

RIFT Tax Refunds is rated 4.4 based on 727 reviews