RIFT! Seemed really quick, very helpful until claim is made, they were not really helpful during claim is on process, they did not actually inform me what is going on! I had to keep chasing for information. As soon as HMRC finalise the decisions to refund the tax back to RIFT account ( as a legal agent) and sends out the confirmation letter of tax refund, which is a clear cut process but RIFT never inform me about my refund is going to be made via cheque or direct deposit. After I received a letter from HMRC I called RFT to ask them about the money I entitled to. RIFT said it can takes up to 10 working days but it still not arrived yet! They could not answer me the alternative plans to satisfy my entitlement. It is more than 10 working days now. I am on my way to legal path. Not acceptable!!!!