Parcel was delayed being picked up; so my parcel was going to be delivered 3 days later than planned (Long weekend) No big deal, these things happen. Parcel was then lost by DPD, Richtone didn't take any interest in contacting DPD to fix the problem, failed to reply for days until i started calling the store. DPD agreed after 5 days of having a parcel and not being able to locate it that it was lost and Richtone should open a claim with themselves and refund or replace. Richtone refused to refund me until the parcel was returned to them. Direct Quotes: "I’m afraid as per my email we need to allow DPD to investigate before we process a refund." me: "Why? You've requested a return to the sender. The Parcel has been lost. This has absolutely nothing to do with me, it's between you and DPD." Richtone: "Correct so please allow us time to sort this with DPD." Also on paypal: "Rich Tone Music Ltd 15 September 2022 at 15:07:16 BST We have requested a return to sender with DPD as per the customers request so as soon as the bass arrives back here we can process a full refund." Richtone wouldn't consider ordering in advance or even telling me the order period for ordering in another bass(it was the last one) should it have been lost, they didn't want to help, they were rude, obstructive and obnoxious. DPD and Paypal said there was no reason not to refund and it was no longer anything to do with me. In the end it was resolved by getting paypal to force them to give a resolution or it would have auto refunded. The parcel is still lost in a depot somewhere. I ordered the same item from Gear4Music and the item arrived within 24 hours.