I personally would not use this online retailer again due to their delivery policy and their not caring what happens to your purchase once they have your money. I paid Rich Tone for next day DPD delivery. The delivery courier arrived at the door, and while I was in, just left a card without ringing the bell. No phone call although they had my number. Although the usual procedure is to re-attempt delivery, they just took my parcel to a distant pick-up point and left it there, while marking it “Return To Consignor”. I however was left with no purchase. Rich Tone refused all responsibility for my delivery after this, saying it was down to the courier - according to consumer law that’s debatable. However, the callousness of the courier company was unbelievable - yesterday evening still in the throes of Long COVID I actually walked a three-mile round trip high over the Sussex Downs to pick up my parcel (about an hour and a half in total). There was no other way of my getting my parcel from where the courier had left it. This was upsetting for me. Before setting out to pick up my parcel, when I contacted DPD Chat to see whether re-delivery could possibly be attempted, it sent me the same message twice: already returned. They didn’t give me, the customer, a chance or a choice. Musicians need their instruments without fuss and without delay as I’m sure most would agree. Also that most would want their instrument rather than no instrument, a refund and having to start again. But this was my experience with Rich Tone Music. Also buyer beware of a certain bullish attitude with them if you ever query anything they do. When they told me over the phone that this situation, the failure to deliver, of my parcel, supplied by them, which I’d paid for, wasn’t their problem, it would have been funny if it wasn’t also serious. Also beware the psycho-narc delivery courier. They are only too familiar to the village shop/pickup point owner, who kindly kept my parcel for me. Which was about the only kind or customer-friendly aspect of this purchase.